TRADE ACCOUNT TERMS & CONDITIONS

Emilly Hadrill Hair Pty Ltd
ABN 85 168 434 857 | ACN 168 434 857
Trading as Jadore Hair Supplies

Registered Address:
1/41 Taree St, Burleigh Heads QLD 4220, Australia

Effective Date: March 1, 2026
Version: 1.0

1. Definitions and Interpretation

In these Terms:

"We," "Us," "Our," "Jadore" means Emilly Hadrill Hair Pty Ltd (ABN 85 168 434 857), trading as Jadore Hair Supplies.

"You," "Your," "Customer," "Stockist" means the person, business or entity that applies for and/or holds a Trade Account with Us.

"Goods" means all products supplied by Us, including but not limited to hair extensions, hair care products, accessories, application tools and any associated packaging.

"Trade Account" means the wholesale account established in Your name upon Our approval of Your application.

"Order" means any request by You to purchase Goods from Us, whether placed online, by email, by phone or via any other method accepted by Us.

"ACL" means the Australian Consumer Law, being Schedule 2 of the Competition and Consumer Act 2010 (Cth).

"GST" means Goods and Services Tax as defined in A New Tax System (Goods and Services Tax) Act 1999 (Cth).

"PPSA" means the Personal Property Securities Act 2009 (Cth).

"Business Day" means a day that is not a Saturday, Sunday, or public holiday in Queensland, Australia.

"Intellectual Property" means all trademarks, trade names, logos, brand names, designs, copyrights, images, product formulations, packaging designs, and any other proprietary rights belonging to Us.

2. Application of Terms

2.1. These Terms apply to every sale of Goods by Us to You, every Order placed by You, and the ongoing operation of Your Trade Account.

2.2. By applying for a Trade Account and/or placing an Order, You accept and agree to be bound by these Terms. These Terms supersede all prior agreements, representations, warranties and understandings between the parties.

2.3. These Terms prevail over any terms or conditions contained in or referred to in any purchase order, correspondence, or other document submitted by You, even if We have not expressly objected to those terms.

2.4. We may amend these Terms at any time by providing You with at least 14 days' written notice (including by email or by updating these Terms on Our website). Your continued use of Your Trade Account or placement of Orders after the effective date of any amendment constitutes acceptance of the amended Terms.

3. Trade Account Eligibility and Approval

3.1. Trade Accounts are available to bona fide businesses operating in the hair, beauty, or related industries, including but not limited to hair salons, beauty clinics, stylists and authorised resellers.

3.2. To apply for a Trade Account, You must provide:

• (a) Your full legal business name, ABN (or NZBN for New Zealand applicants), and any relevant registration details;
• (b) A valid business address and contact details;
• (c) Evidence of Your business operation (such as salon photos, website URL, social media presence, or relevant qualifications); and
• (d) Any other information We reasonably request.

3.3. We reserve the absolute right to approve or reject any Trade Account application at Our sole discretion, without obligation to provide reasons.

3.4. You must notify Us within 14 days of any change to Your business details, ownership, structure, ABN, or contact information.

3.5. We may suspend or terminate Your Trade Account at any time if You breach these Terms, provide false or misleading information, or if We reasonably determine that You are no longer eligible for a Trade Account. We will provide reasonable notice except in cases of serious breach.

4. Orders

4.1. All Orders are subject to acceptance by Us. An Order is not binding until We confirm acceptance in writing, issue an invoice, or dispatch the Goods (whichever occurs first).

4.2. We reserve the right to decline any Order, in whole or in part, at Our discretion—including where Goods are unavailable, where there is a pricing error, or where Your account has an outstanding balance.

4.3. You are responsible for ensuring that the details of each Order (including product type, colour, quantity, and delivery address) are accurate and complete. We accept no liability for errors in Orders caused by incorrect information provided by You.

4.4. Custom orders (including custom colour or custom length extensions) cannot be cancelled, returned, or exchanged once production has commenced.

4.5. Credit terms (such as 14-day or 30-day payment terms) are only available where specifically agreed in writing on a case-by-case basis and may be withdrawn at any time at Our discretion.

5. Pricing and Payment

5.1. All prices are quoted in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated. GST will be added to the total at the applicable rate.

5.2. Prices are subject to change without notice. The price applicable to an Order is the price at the time the Order is confirmed by Us.

5.3. Payment must be made in full at the time of placing an Order unless We have agreed to extend credit terms in writing.

5.4. Payment may be made by credit card, debit card, bank transfer, or any other method accepted by Us. A surcharge may apply to credit card payments.

5.5. If payment is not received by the due date (for credit accounts):

• (a) We may charge interest on the overdue amount at the rate of 2% per month (or part thereof), calculated from the due date until payment is received in full;
• (b) We may suspend or cancel any pending Orders and withhold further supply;
• (c) We may suspend or terminate Your Trade Account; and
• (d) You will be liable for all costs and expenses (including reasonable legal costs on a solicitor-client basis and debt collection fees) incurred by Us in recovering overdue amounts.

5.6. You must not withhold, set off, or deduct any amount from payments owed to Us without Our prior written consent.

6. Delivery and Shipping

6.1. We will use commercially reasonable efforts to dispatch Orders within the estimated timeframes communicated to You. Estimated dispatch and delivery times are indicative only and are not guaranteed. Time is not of the essence.

6.2. Delivery is deemed to have occurred when the Goods are delivered to the address specified in Your Order, or when You or Your nominated carrier collects the Goods from Our premises.

6.3. Risk in the Goods passes to You upon delivery as defined in clause 6.2.

6.4. Shipping costs will be calculated at the time of Order and communicated to You before dispatch. Free shipping thresholds may apply and are subject to change.

6.5. You must inspect all Goods upon delivery and report any shipping damage, shortages, or discrepancies to Us in writing within 48 hours of delivery. Failure to do so will constitute acceptance of the Goods as delivered.

6.6. We are not liable for any delays in delivery caused by events outside Our reasonable control, including but not limited to carrier delays, natural disasters, pandemics, industrial action, or government actions.

7. Retention of Title (Romalpa Clause)

7.1. Title and ownership of the Goods does not pass to You until We have received payment in full for all Goods supplied and all other amounts owing by You to Us on any account.

7.2. Until title passes:

• (a) You hold the Goods as Our bailee and fiduciary;
• (b) You must store the Goods separately from Your own goods and goods of any third party, in a manner that clearly identifies them as Our property;
• (c) You must not remove, alter, or obscure any identifying marks, labels, or packaging on the Goods;
• (d) You must maintain adequate insurance on the Goods for their full replacement value and provide proof of such insurance upon Our request; and
• (e) We may enter Your premises (or any premises where the Goods are stored) at any reasonable time to inspect or repossess the Goods, and You irrevocably authorise Us to do so.

7.3. If You sell, use or dispose of the Goods before title has passed, You must hold the proceeds of any such sale on trust for Us and account to Us for those proceeds immediately upon request.

8. Personal Property Securities Act (PPSA)

8.1. You acknowledge that these Terms create a security interest in the Goods (and their proceeds) in Our favour for the purposes of the PPSA.

8.2. You agree to do all things necessary, including executing any documents, to enable Us to register and perfect Our security interest under the PPSA.

8.3. To the maximum extent permitted by law, You waive Your rights to receive notices under sections 95, 118, 121(4), 125, 129, 130, 132(3)(d), 132(4), 135, 142 and 143 of the PPSA, and You agree that the parties contract out of those provisions pursuant to section 115 of the PPSA.

8.4. You must not register a financing change statement or a change demand in respect of any security interest contemplated by these Terms without Our prior written consent.

9. Returns, Exchanges and Warranty

9.1 Return and Exchange Policy

We offer a 35-day return/exchange policy from the date You receive the Goods, subject to the following conditions:

• (a) The Goods must be in their original, unopened packaging with all security seals, ties and tags intact;
• (b) The Goods must not have been applied, washed, coloured, or tampered with in any way;
• (c) You must contact Us at info@jadorehairsupplies.com.au to request a return authorisation before sending any Goods back; and
• (d) Return shipping is at Your cost and must include tracking. We are not responsible for Goods lost in transit.

9.2 Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• (a) Custom-ordered hair extensions;
• (b) Hairbrush and hair clip items;
• (c) Any product that has been removed from its original packaging or had its security seal broken.

9.3 Product Warranty

We provide a 3-month product warranty on hair extension products from the date of delivery, subject to the following conditions:

• (a) The Goods must have been maintained using the Jadore Hair Supplies Hair Care range exclusively;
• (b) The Goods must have been applied using Jadore-approved application methods and materials (e.g. Jadore micro beads or replacement tape);
• (c) Our Maintenance and Care Guide must have been followed; and
• (d) Products must not have been treated with shampoo or conditioner containing protein, sulfate, keratin, or high alcohol content.

9.4 Warranty Exclusions

The warranty does not cover:

• (a) Normal wear and tear;
• (b) Damage caused by improper application, removal, or treatment;
• (c) Colour variations between batches, which may occur naturally; or
• (d) Goods that have been applied to the wearer without first being inspected for quality.

9.5 Making a Warranty Claim

To make a warranty claim, You must contact Us with photographic evidence and a description of the issue. We will assess the claim and, at Our sole discretion, offer a replacement, exchange, or credit.

9.6 Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee or right under the ACL that cannot be excluded, restricted, or modified by law. If the ACL applies to a supply of Goods, Our liability for failure to comply with a consumer guarantee is limited to (at Our election): replacement of the Goods, supply of equivalent goods, or a refund of the price paid.

10. Australian Consumer Law Acknowledgment

10.1. Our Goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

10.2. For the avoidance of doubt, where You acquire Goods for the purpose of re-supply or for use in trade or commerce, certain consumer guarantees may not apply to the extent permitted by law.

11. Limitation of Liability

11.1. To the maximum extent permitted by law, Our total aggregate liability to You in connection with these Terms, any Order, or the supply of Goods (whether arising in contract, tort, negligence, statutory liability, or otherwise) is limited to the price paid by You for the specific Goods to which the claim relates.

11.2. To the maximum extent permitted by law, We exclude all liability for any:

• (a) Indirect, consequential, special, or incidental loss or damage;
• (b) Loss of profits, revenue, business, opportunity, goodwill, or anticipated savings;
• (c) Loss arising from claims by Your clients, customers, or third parties; or
• (d) Loss arising from any product recall, business interruption, or reputational damage.

11.3. You indemnify Us against all losses, claims, damages, liabilities, costs, and expenses (including legal costs) arising from or in connection with:

• (a) Your breach of these Terms;
• (b) Your use, application, or resale of the Goods;
• (c) Any claim by Your clients, customers, or any third party in relation to the Goods; and
• (d) Any negligent or wrongful act or omission by You, Your employees, contractors, or agents.

12. Intellectual Property and Brand Usage

12.1. All Intellectual Property in and relating to the Goods (including product images, branding, trade names, logos, marketing materials, product formulations and packaging designs) remains Our exclusive property.

12.2. We grant You a limited, non-exclusive, revocable licence to use Our trade name "Jadore Hair Supplies" and associated logos and marketing materials solely for the purpose of promoting and reselling the Goods in accordance with these Terms.

12.3. You must:

• (a) Use Our branding and marketing materials in accordance with any guidelines We provide;
• (b) Not alter, modify, or misrepresent Our branding in any way;
• (c) Not use Our Intellectual Property in any manner that could damage Our reputation or goodwill;
• (d) Immediately cease using Our Intellectual Property upon termination of Your Trade Account; and
• (e) Not register or attempt to register any trademark, domain name, social media handle, or business name that is identical or confusingly similar to any of Our trademarks or trade names.

12.4. You must not copy, reproduce, reverse-engineer, or create derivative products based on Our Goods or their formulations.

13. Confidentiality

13.1. You must keep confidential all trade pricing, discount structures, product information not publicly available, business strategies, and any other information disclosed to You in connection with Your Trade Account ("Confidential Information").

13.2. You must not disclose Confidential Information to any third party without Our prior written consent, except to the extent required by law or to Your professional advisors who are bound by confidentiality obligations.

13.3. This obligation survives termination of Your Trade Account.

14. Resale and Authorised Use

14.1. You must only resell Goods to end consumers or apply Goods in the course of providing salon services. You must not on-sell Goods at wholesale or distribute to other retailers, wholesalers, or online marketplaces (including Amazon, eBay, or similar platforms) without Our prior written consent.

14.2. We recommend a retail markup of approximately 100% from Your wholesale cost. This is a recommendation only and not a mandatory retail price.

14.3. As a Jadore stockist, it is Your responsibility to properly inform Your clients of the correct home hair care maintenance and Our warranty terms and conditions. We highly recommend providing clients with the Jadore Maintenance & Care Guide and a client agreement form.

15. Privacy and Data Protection

15.1. We collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and Our Privacy Policy (available at jadorehairsupplies.com.au/pages/privacy-policy).

15.2. Personal information collected through Your Trade Account application and ongoing relationship may include Your name, contact details, business information, payment details, and order history.

15.3. We collect this information for the purposes of:

• (a) Assessing and managing Your Trade Account;
• (b) Processing and fulfilling Orders;
• (c) Providing customer support;
• (d) Communicating account-related updates; and
• (e) Marketing communications (only where You have provided separate consent).

15.4. Your personal information may be shared with trusted third-party service providers (such as payment processors, shipping carriers, and warehouse fulfilment partners) solely for the purposes of delivering the services described in clause 15.3.

15.5. Your data may be transferred between Our entities operating in Australia and New Zealand. We ensure equivalent privacy protections apply in accordance with the Privacy Act 1988 (Cth) and the Privacy Act 2020 (NZ).

15.6. You have the right to access, correct, delete, or request portability of Your personal data. You may also withdraw consent for marketing communications or lodge a complaint with the relevant privacy authority:

• Australia: Office of the Australian Information Commissioner (OAIC) — oaic.gov.au
• New Zealand: Office of the Privacy Commissioner — privacy.org.nz

15.7. To exercise Your data rights or make a privacy enquiry, contact Us at: info@jadorehairsupplies.com.au

15.8. We will retain Your personal data for the duration of the trade relationship plus 7 years for legal and tax compliance purposes, after which it will be securely destroyed or de-identified.

16. Termination

16.1. Either party may terminate these Terms and close the Trade Account by providing 30 days' written notice to the other party.

16.2. We may terminate these Terms and Your Trade Account immediately by written notice if:

• (a) You breach any material term of these Terms and fail to remedy the breach within 14 days of receiving written notice from Us;
• (b) You become insolvent, bankrupt, enter into voluntary administration, receivership, or liquidation, or have a controller appointed;
• (c) You provide false or misleading information in Your Trade Account application or in the course of dealing with Us;
• (d) You engage in conduct that, in Our reasonable opinion, is likely to damage Our reputation or brand; or
• (e) You fail to place any Order for a continuous period of 12 months.

16.3. Upon termination:

• (a) All outstanding amounts become immediately due and payable;
• (b) Your licence to use Our Intellectual Property ceases immediately;
• (c) You must return or destroy all marketing materials, brand assets, and Confidential Information in Your possession; and
• (d) Clauses 7 (Retention of Title), 8 (PPSA), 11 (Limitation of Liability), 13 (Confidentiality), and 15 (Privacy) survive termination.

17. Force Majeure

17.1. Neither party is liable for any failure or delay in performing its obligations under these Terms to the extent that the failure or delay is caused by circumstances beyond its reasonable control, including (but not limited to) natural disasters, pandemics, epidemics, war, terrorism, civil unrest, industrial action, government sanctions, supply chain disruptions, or carrier failures ("Force Majeure Event").

17.2. The affected party must promptly notify the other party of the Force Majeure Event and take all reasonable steps to mitigate its effects.

17.3. If a Force Majeure Event continues for more than 90 days, either party may terminate these Terms by written notice without liability.

18. Dispute Resolution

18.1. If a dispute arises in connection with these Terms, the parties agree to first attempt to resolve the dispute in good faith through direct negotiation.

18.2. If the dispute is not resolved within 21 days of one party notifying the other of the dispute, either party may refer the dispute to mediation administered by the Resolution Institute (or its successor) in Queensland, Australia.

18.3. The costs of mediation will be shared equally between the parties, with each party bearing its own legal costs.

18.4. Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief from a court of competent jurisdiction.

19. Governing Law and Jurisdiction

19.1. These Terms are governed by and construed in accordance with the laws of Queensland, Australia.

19.2. Each party irrevocably submits to the exclusive jurisdiction of the courts of Queensland, Australia (and courts of appeal from those courts) for the resolution of any disputes arising out of or in connection with these Terms.

20. General Provisions

20.1. Entire Agreement. These Terms, together with any Order confirmation and Our Privacy Policy, constitute the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, representations, and understandings.

20.2. Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

20.3. Waiver. A failure by Us to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

20.4. Assignment. You must not assign or transfer any of Your rights or obligations under these Terms without Our prior written consent. We may assign or transfer Our rights and obligations to a related entity or a purchaser of all or substantially all of Our business without Your consent.

20.5. Notices. Any notice required under these Terms must be in writing and sent by email or registered post to the contact details provided by each party. Notices sent by email are deemed received on the next Business Day after sending.

20.6. Relationship of the Parties. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties. You are an independent business and have no authority to act on Our behalf or bind Us in any way.

20.7. ACN/ABN Display. In accordance with the Corporations Act 2001 (Cth), Our company details are: Emilly Hadrill Hair Pty Ltd, ACN 168 434 857, ABN 85 168 434 857.

Contact Us

For any questions about these Terms, Your Trade Account, or to exercise any rights under these Terms:

• Email: info@jadorehairsupplies.com.au
• Phone: 1300 308 078
• Website: jadorehairsupplies.com.au
• Address: 1/41 Taree St, Burleigh Heads QLD 4220, Australia

© 2026 Emilly Hadrill Hair Pty Ltd, trading as Jadore Hair Supplies. All rights reserved.