PRIVACY POLICY

Emilly Hadrill Hair Pty Ltd
ABN 85 168 434 857 | ACN 168 434 857
Trading as Jadore Hair Supplies

Registered Address:
1/41 Taree St, Burleigh Heads QLD 4220, Australia

Effective Date: March 1, 2026
Version: 1.0

1. About this Privacy Policy

1.1. This Privacy Policy explains how We collect, use, store and disclose Your personal information when You interact with Us, including when You visit Our website, create a Trade Account, place Orders, or communicate with Us.

1.2. In this Privacy Policy, "We", "Us", "Our", "Jadore" means Emilly Hadrill Hair Pty Ltd (ABN 85 168 434 857), trading as Jadore Hair Supplies. "You" means any individual or business whose personal information We handle.

1.3. We are committed to protecting Your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the Privacy Act 2020 (NZ) and New Zealand Information Privacy Principles (IPPs).

1.4. By using Our website, creating a Trade Account, or otherwise providing personal information to Us, You agree to this Privacy Policy.

2. What personal information We collect

2.1. The types of personal information We collect about You may include:

• (a) Identity information: name, business name, job title, ABN/NZBN, and professional qualifications;
• (b) Contact information: email address, phone number, business address, and delivery address;
• (c) Account information: Trade Account details, login credentials (hashed or tokenised), purchase history, and preferences;
• (d) Payment information: payment method details (processed through secure third-party gateways; We do not store full card numbers);
• (e) Communications: emails, messages and interactions with Our customer support team;
• (f) Marketing interactions: Your preferences for receiving marketing emails and SMS, and records of consent or unsubscribe;
• (g) Website usage information: IP address, device identifiers, browser type, pages viewed, and interactions with Our website, collected via cookies and similar technologies;
• (h) Social media information: public profile information and content where You interact with Our brand on social media platforms; and
• (i) Any other information You choose to provide to Us.

2.2. In the context of Trade Account applications, We may also collect limited information about Your business operations such as salon photos, website URL, and social media handles.

3. How We collect personal information

3.1. We collect personal information directly from You when You:

• (a) Apply for or manage a Trade Account;
• (b) Place an Order for Goods;
• (c) Contact Us by email, phone, website form or social media;
• (d) Subscribe to Our marketing emails or SMS;
• (e) Participate in promotions, surveys, competitions or events; or
• (f) Use Our website or interact with Our online content.

3.2. We may also collect personal information from third parties where permitted by law, including:

• (a) Payment processors and financial institutions;
• (b) Delivery and logistics partners;
• (c) Marketing and analytics providers; and
• (d) Publicly available sources (such as business registers and social media profiles).

3.3. Where You provide personal information about another individual (for example, a staff member or contact person), You must ensure that the individual is aware of this Privacy Policy and consents to You providing their information to Us.

4. Purposes for which We collect, use and disclose personal information

4.1. We collect, use and disclose personal information for the following purposes:

• (a) To assess, establish and manage Your Trade Account;
• (b) To process, fulfil and deliver Orders;
• (c) To communicate with You about Orders, account matters, product updates and operational notices;
• (d) To provide customer support and handle enquiries, feedback and complaints;
• (e) To operate, maintain and improve Our website, products and services;
• (f) To conduct marketing activities, including sending You marketing emails and SMS where You have given valid consent (and enabling You to opt-out at any time);
• (g) To personalise Your experience on Our website and tailor content and offers to Your interests;
• (h) To conduct analytics, reporting and business planning (using de-identified or aggregated information where possible);
• (i) To comply with legal obligations, regulatory requirements and industry codes; and
• (j) To protect the security of Our systems, prevent fraud, and enforce Our rights and Terms & Conditions.

4.2. Where reasonably practicable, We will de-identify or aggregate personal information before using it for analytics and insights.

5. Legal bases for processing (EU/UK visitors)

5.1. While Our primary focus is Australia and New Zealand, some visitors to Our website may be located in the European Union or United Kingdom. Where the EU General Data Protection Regulation (GDPR) or UK GDPR applies, We process personal data on the following legal bases:

• (a) Your consent (for example, for marketing communications and non-essential cookies);
• (b) Performance of a contract (for example, to fulfil Orders and manage Trade Accounts);
• (c) Compliance with legal obligations; and
• (d) Our legitimate interests in operating and improving Our business, provided that Your rights and freedoms are not overridden.

6. Direct marketing communications

6.1. We may send You marketing emails and SMS about Our products, education content, promotions and trade offers where You have expressly opted in (for example, by ticking a box on the Trade Account signup form).

6.2. Providing consent for marketing is optional and is not a condition of opening or maintaining a Trade Account.

6.3. You can opt out of marketing communications at any time by:

• (a) Clicking the "unsubscribe" link in any marketing email; or
• (b) Replying "STOP" to any marketing SMS; or
• (c) Contacting Us at info@jadorehairsupplies.com.au.

6.4. Even if You opt out of marketing, We may still send You non-marketing communications relating to Your Trade Account, Orders or important service updates.

7. Cookies and website tracking

7.1. Our website uses cookies and similar technologies (such as pixels and tags) to:

• (a) Enable core site functionality (for example, shopping cart and login);
• (b) Remember Your preferences;
• (c) Analyse website traffic and performance; and
• (d) Support advertising and retargeting activities on third-party platforms (where permitted by law).

7.2. You can control or disable cookies through Your browser settings. However, if You disable certain cookies, some website features may not function properly.

7.3. Where required by local law, We will request Your consent for non-essential cookies and tracking technologies.

8. Disclosure of personal information to third parties

8.1. We may disclose personal information to the following third parties for the purposes set out in this Privacy Policy:

• (a) Payment processors and fraud prevention providers;
• (b) Shipping, logistics and warehouse fulfilment partners;
• (c) IT, hosting, CRM and cloud service providers;
• (d) Email, SMS and marketing automation platforms;
• (e) Professional advisers (such as accountants, auditors and lawyers);
• (f) Regulatory bodies, law enforcement agencies or courts where required or authorised by law; and
• (g) Any purchaser or prospective purchaser of Our business (subject to confidentiality obligations).

8.2. We do not sell, rent or trade Your personal information to third parties for their own independent marketing purposes.

9. Overseas disclosures

9.1. We may disclose personal information to recipients located outside the country in which You are based, including:

• (a) Our related entities and service providers in New Zealand; and
• (b) Cloud, hosting, email, analytics and payment service providers that may operate in multiple jurisdictions (for example, Australia, New Zealand, the United States or the European Union).

9.2. Where We disclose personal information to overseas recipients, We will take reasonable steps to ensure that the recipient handles personal information in a manner consistent with this Privacy Policy and applicable privacy laws.

9.3. By providing personal information to Us, You consent to the transfer of Your personal information to overseas recipients as described in this Privacy Policy.

10. Data security

10.1. We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include:

• (a) Using secure servers, encryption and access controls where appropriate;
• (b) Restricting access to personal information to staff and service providers who need it to perform their duties; and
• (c) Implementing policies, training and procedures to support data security.

10.2. While We use reasonable efforts to protect Your personal information, no method of transmission or storage is completely secure. You acknowledge that any transmission of information to Us is at Your own risk.

11. Data retention

11.1. We retain personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, tax and accounting obligations.

11.2. For Trade Account holders, We generally retain personal information for the duration of the trade relationship plus 7 years, after which it will be securely destroyed or de-identified, unless a longer retention period is required or permitted by law.

12. Your rights to access and correction

12.1. You may request access to the personal information We hold about You, subject to certain exceptions under applicable law.

12.2. If You believe that any personal information We hold is inaccurate, out-of-date, incomplete or misleading, You may request that it be corrected.

12.3. To request access or correction, please contact Us using the details in section 15 below. We may need to verify Your identity before responding and may charge a reasonable fee for providing access, where permitted by law.

13. Additional rights for EU/UK individuals

13.1. Where the GDPR or UK GDPR applies, You may have additional rights in relation to Your personal data, including:

• (a) The right to object to certain processing (including direct marketing);
• (b) The right to request restriction of processing;
• (c) The right to data portability; and
• (d) The right to withdraw consent at any time (where processing is based on consent).

13.2. These rights may be subject to limitations and exemptions under applicable law.

14. Complaints

14.1. If You have a question or concern about how We handle Your personal information, please contact Us first using the details below and We will work with You to resolve the issue.

14.2. If You are not satisfied with Our response, You may lodge a complaint with the relevant privacy regulator:

• Australia: Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au
• New Zealand: Office of the Privacy Commissioner – www.privacy.org.nz

15. Contact Us

15.1. For any questions about this Privacy Policy, to exercise Your privacy rights, or to make a complaint, please contact Us:

• Email: info@jadorehairsupplies.com.au
• Phone: 1300 308 078
• Website: jadorehairsupplies.com.au
• Address: 1/41 Taree St, Burleigh Heads QLD 4220, Australia

16. Changes to this Privacy Policy

16.1. We may update this Privacy Policy from time to time to reflect changes in Our practices, legal requirements or for other operational reasons.

16.2. The updated Privacy Policy will be posted on Our website with a new effective date. Your continued use of Our website or services after any changes take effect constitutes Your acceptance of the updated Privacy Policy.

© 2026 Emilly Hadrill Hair Pty Ltd, trading as Jadore Hair Supplies. All rights reserved.